Technology FAQ

Parents can submit a ticket to our online ticketing system to request an account.

If your child is responsible for damaging school-owned equipment--regardless of whether or not it was their own school-issued device--you will receive a bill for that damage.

For instance, if your child damages their own device, you'll receive a bill. However, if your child was responsible for damaging another student's device, you will still receive a bill. 

The cost of the repair depends on the kind of damage that occurred. Typically, the first time a student damages a device, the cost is $50.

If the device is damaged again, the cost is $100. It is important to note that this is the cost for the second instance of damage itself--so, if the student damaged their loaner device, the cost of repairing the loaner would be $100 because it is the second time the student damaged equipment.

If the student damages a device yet again, the bill is for the full cost of replacing the device entirely. 

Students' online safety is a top priority for us. Because of that, we utilize the Securly content filter. Think of it like this:

1. A student attempts to navigate to a website
2. The student's device checks in with Securly to make sure the site is safe for the student
3. If the site is safe, it loads and the student can review the information on the site
4. If the site is not safe/inappropriate, the student receives a "this page is blocked" notice.

Securly ensures all students are safe online. Concerned parents can sign up for Securly reports. These reports list your student's online activities.

If your student is in elementary school, you should notify the student's primary teacher of the damage. The teacher will notify the technology department.

If your student is in middle or high school, they can directly report to the technology office in their respective building for assistance. 

Your child will receive a loaner device while their device is being repaired. Once the device has been repaired, it will be reissued to the student and a bill will be mailed to you.

It is important to note that if your student damages the loaner device, you will be billed for that as well. Please advise your child to take care of their equipment.

New students receive their equipment as soon as it is prepared for them. During the school year, this will typically be within two or three days of their first day at school.

During the beginning of the school year, they may face a longer waiting period, due to the chaos of the new year. 

If your child is unable to access the internet on your home network, while they can access materials fine at school, the issue is with your home network. TCSC does not currently offer support for off-campus network issues.

Here are common issues that may prevent online access at home:

• Security settings on the home router are too strict
• Child protections on the home router are too strict
• ISP (internet service provider) issues
• Home network prevents proxy usage

Because Securly, our online protection service for students, uses a proxy to ensure safety online, you may need to adjust your router settings to allow proxy usage.

If your student is in high school and has an Apple MacBook, the cost of a new charger is $55. They can take money to the high school technology office to receive a new charger.

If your student is in elementary or middle school and uses an Apple iPad, the cost of a new charger is $35. They can take that money to the elementary or middle school technology office, respectively, to receive a new charger.

Alternatively, you can purchase your own charger at your convenience. Please ensure you use Apple brand charging equipment. 

The school only provides one charger per student device; it is the child's/family's responsibility to keep track of their equipment. Lost equipment will be billed accordingly.

In some instances, we can assist in finding lost devices. However, this is not always the case. If a student loses their school-issued device and is unable to locate it, the family will be billed for the complete cost of a replacement.

The cost of replacing a MacBook is $1,000, and the cost of replacing an iPad is $500.

If your student is in elementary school, they can ask their teacher about their problem (or you can send a note to school with them). If the teacher is unable to help, they can request assistance from the technology department.

Students in middle or high school can visit their building's technology office.

If you like, you may submit a ticket to our online ticketing system and a technology representative will respond.